FAQ

How do I become a wholesale buyer?

To become a wholesale buyer, you must apply and send in a wholesale buyer form complete with your Business/Tax ID number.  If you have more questions, please call or email us.

How long will it take to receive my order?

Orders are usually shipped within 3-4 days after they are placed.  Shipping time varies on average from 3-5 days.  As a result, you can expect to receive your order typically within 6-10 days.

How is shipping calculated?

Shipping to the US and Canada is $3.95 for the 1st item and 1.95 per additional item.  Currently, we only ship to the US and Canada.  Insurance is offered at your own expense.

What is your return policy?

Items may be returned within 7 calendar days of DELIVERY date as long as they are in NEW, ORIGINAL condition.  No exceptions.  We will offer you a full refund, minus shipping fees. Return shipping is at your own expense.  Items must be returned in a BOX, not an envelope, otherwise they will be sent back.  After 7 days, all sales are final.

Please call us or email us for an RMA # before returning.  Refunds will not be issued without an RMA #.  Please include a copy of the invoice with your return.  Refund will be issued within 3 business days after we receive the returned merchandise.  For finished items such as necklaces and bracelets, we will deduct an $8 labor fee. 

Does the picture on your website reflect the actual color/quality/shape?

Yes and no.  We try to take detailed pictures of our products so that they are accurately portrayed on our site.  However, unfortunately, due to the two-dimensional nature of a digital picture, lighting discrepancies, and each individual's monitor settings, they can not and do not 100% accurately reflect nor can they substitute for holding, seeing, and touching the actual product.  Please use product pictures as a reference only.
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